Privacy Policy Acorn2Oak Therapy and Little Acorn Play Therapy Services
(UK GDPR Compliant)

Information We collect

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We may collect the following types of personal data:
a. Information you provide directly
Examples include your name, email address, phone number, or any details submitted through contact forms, therapy enquiries, bookings, or assessment requests.
b. Technical data
Such as IP address, browser type, device information, pages visited, and time spent on the site.
c. Cookies and tracking technologies
We use cookies to improve website performance, analyse usage, and personalise your experience. You can control cookies through your browser settings.

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How We Use Your Information

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Acorn2Oak Therapy Services may use your personal data to:

• Respond to therapy enquiries or provide client support

• Process bookings, appointments, or service requests

• Improve website functionality and user experience

• Send updates or administrative communications

• Maintain website security and prevent fraud

• Comply with legal and professional obligations (including safeguarding requirements)

We only process personal data when we have a lawful basis, such as consent, contract, legitimate interests, or legal obligation.

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​​Sharing Your Information

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We do not sell your personal data.

We may share information with:

• Service providers who help operate the website (e.g., hosting, analytics)

• Professional advisers (e.g Clincal Supervisor)

• Regulatory or safeguarding authorities where required by law or professional standards. PTUK and BACP

• Other health or therapy professionals only with your explicit consent

All third parties are required to keep your data secure and use it only for the purposes we specify.

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International Transfers

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If any service providers are located outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

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Data Retention

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We keep your personal data only for as long as necessary for the purposes described in this policy, or to comply with legal, accounting, safeguarding, or professional requirements.

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Your Rights Under UK GDPR

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You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise any of these rights, contact us at: acorn2oaktherapy@outlook.com

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Cookies

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We use essential, functional, and analytical cookies.
You can manage or disable cookies through your browser settings.
If applicable, please refer to our separate Cookie Policy for more details.

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Links to Other Websites

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Our website may contain links to external sites. We are not responsible for their privacy practices or content.

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Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact: Elizabeth Butler - acorn2oaktherapy@outlook.com​​​​​​

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